(613) 619-4545
(613) 619-4545
Barrhaven Towing FAQ
Common Questions

Frequently Asked Questions

Barrhaven Towing runs out of 299 Greenbank Rd in Nepean. We cover towing, locksmith work, tire help, battery service, fuel delivery, and junk car pickup across the Ottawa-Gatineau area. Below are the questions we hear most often from drivers.

Our yard sits at 299 Greenbank Rd, which puts us close to most Barrhaven and Nepean addresses. Calls from those neighbourhoods usually see a truck within 20 to 30 minutes outside rush hour. Heavier traffic on Greenbank Rd or Fallowfield can stretch that.

For other parts of the Ottawa-Gatineau area, response time depends on distance and current dispatch load. Call (613) 619-4545 and we will give you an honest estimate on the phone.

Pricing depends on three things. Distance from our Greenbank Rd yard to your vehicle, distance to the drop off location, and the type of tow needed. A standard tow within Barrhaven or Nepean is priced differently than a long distance run to Toronto or Montreal.

We quote the full job before the truck leaves. No mileage surprises when the driver arrives. For details on long hauls, see our long distance towing page.

Yes. Dispatch is open every hour of every day. Most breakdowns do not happen during business hours. Batteries die overnight in winter. Tires blow on the 416 after midnight. Drivers lock keys in cars at 2 in the morning. We answer all of those calls.

For urgent help, see our emergency towing page or call the dispatch number directly.

A regular tow lifts one end of the vehicle and rolls the other end on its wheels. A flatbed tow loads the whole car onto the truck bed, so all four wheels are off the road.

Flatbed is the right choice for all-wheel drive cars, low clearance sports cars, vehicles with serious damage, motorcycles, and most luxury cars. If you are unsure which type fits your vehicle, ask on the call.

Not always. Most dead car calls in Ottawa during winter come down to a battery problem. A battery boost at your location is faster and cheaper than a tow. If the battery will not hold the charge, we can also handle battery replacement on the spot.

If the issue is something else, like a starter or fuel problem, we can tow the vehicle to your mechanic. The dispatcher will help you sort which call you actually need.

Yes. Car lockouts are one of our daily call types. Our technicians use no damage entry tools to open the doors. We also handle trunk lockouts when the keys land inside the trunk and you cannot access the cabin to use the release.

Stay near the vehicle if it is safe to do so. Calls in Barrhaven and Nepean usually see a technician inside 30 minutes.

Yes. Our mobile tire service brings the tools to your location. If you have a spare in the trunk, our driver mounts it. If you do not, or if the spare is also flat, we can tow you to a tire shop or to your home.

For a full new tire on the spot, see our flat tire replacement page. We can also handle seasonal swap-overs through mobile tire installation.

Pull over as far right as you safely can. Turn on your hazards and stay in the vehicle with your seatbelt on. Call (613) 619-4545 and tell us the closest exit or kilometer marker.

Our fuel delivery service brings enough gas or diesel to get you to the nearest station. If you put the wrong fuel in by mistake, we also offer fuel drainage.

Yes. We offer cash for vehicles that are not worth repairing. Pricing depends on the make, model, year, condition, and current scrap rates. Our junk car pickup service includes the tow as part of the quote.

Have your ownership ready when you call. Same day pickup is often possible. For commercial scrap or fleet vehicles, see our scrap vehicles page.

Yes. Abandoned vehicle removal is a regular call for us. Property managers, landlords, and homeowners across the Ottawa-Gatineau area use this service when a car has been left without permission.

Depending on the situation, we may ask for proof of property ownership or written authorization to tow. The dispatcher will walk you through what is needed on the call.

Yes. Motorcycles, low clearance sports cars, AWD vehicles, and most luxury models all need flatbed transport rather than a hook tow. We carry the right tie down equipment for each vehicle type.

For RVs and larger recreational vehicles, call ahead so we can confirm the right truck is available before dispatch. Standard car towing is covered on our car towing page.

If anyone is hurt, call 911 first. Once everyone is safe, call us at (613) 619-4545. Our accident recovery team handles vehicles that cannot roll, steer, or be towed with a standard hook.

We coordinate directly with you and, if needed, with your insurance company. Tell the dispatcher the closest exit on the 417 or the nearest cross street and we move from there.

Still Have a Question?

Call dispatch directly. We can answer most questions in under a minute, before a truck even leaves the yard.